Terms of service

Our services

• Website design and development: our team designs and builds each website by hand, as a project. We do not generate or create websites automatically.
• Hosting and management: a subscription under which we host your website and keep it running. It includes managed hosting and servers, SSL certificates, domain and DNS management, security updates, backups, maintenance and technical support.
• The platform and client dashboard: your website connects to the VERALUME LABS platform through our API, so your business data, such as customers, orders, bookings, loyalty, website content, form responses and marketing email, is managed through VERALUME LABS. Your team works in the client dashboard with the features switched on for your website.

Quotations

• Development work is priced in a written quotation that lists the agreed scope. You accept or decline it in the client dashboard, before the date it is valid until.
• When you accept a quotation, we issue one invoice for it.
• Work outside the agreed scope is quoted separately before it starts.

Subscription invoices

• Your subscription is the sum of the features your website uses, each at the monthly price agreed with you. Hosting, servers and SSL are always included.
• Subscriptions are invoiced in advance every 6 or 12 months. Each invoice charges every feature’s monthly price for each month of the period, based on the features in use when the invoice is prepared.
• Your account includes a number of team members. Where a price for extra team seats applies, each extra member is added to the subscription invoice for each month of the period.
• Domain registration or renewal and other agreed items may be invoiced separately.
• Each invoice shows its due date and any tax that applies.

Paying invoices

• Invoices are paid by bank transfer to the account shown on the invoice, with the invoice number as the transfer description.
• We record payments by hand when they reach our account, so an invoice can take a little time to show as paid.
• We email reminders to the members of your account who can see billing, before an invoice is due and while it is overdue.

Suspension

If a subscription invoice is still unpaid after a grace period following its due date, the website it covers is suspended automatically. While it is suspended, its data is kept and your team can still view and export it, but changes in the dashboard and automated activity stop, and the website’s API keys are refused, so the parts of your website that use VERALUME LABS, such as content, orders, bookings and forms, stop working. The website is restored automatically once the invoice is paid. We may also suspend a website for misuse, after giving notice where possible; our team lifts those suspensions.

Privacy requests keep working while a website is suspended: your customers can still sign in to ask for their data to be deleted, and your team can still erase personal details. If your account with us is suspended or closed, the members of your team who can erase personal details can still sign in to do that, and to look up the records it needs.

Payments from your customers

• Online payments are optional. When you turn them on, payments your customers make on your website go through your own Xendit, Midtrans or Stripe account and settle to you, never through VERALUME LABS. They are separate from our invoices to you, and the provider’s own terms apply.
• Refunds to your customers are paid by you. The dashboard records them; it does not send them through the payment provider.

Your responsibilities

• Provide accurate content, approvals and access we need, in reasonable time.
• Make sure the content you give us or publish through the dashboard is yours to use and lawful to publish. You are responsible for what you publish.
• Keep the information you enter accurate, such as products, prices, stock and customer details.
• You decide why your website collects your customers’ personal data. Have a lawful basis for it, tell your customers how it is used, and get their consent where the law requires it, for example for marketing. Only record marketing consent that a person actually gave.
• Respond to your customers’ requests about their data. We email your team when a customer asks for their account to be deleted, and remind you while the request is open; your team carries out the erasure in the dashboard. To answer a request for a copy of their data, your team can download what your website holds about that customer.
• Do not store health records or similar sensitive data in the platform; it is not designed for them.
• Keep your dashboard credentials confidential, remove people who leave your team, and tell us promptly about any unauthorised access.
• If we give you an API key, keep it secret, never put a secret key in a browser or app, and tell us at once if it may have leaked so we can replace it.
• Use the website and dashboard lawfully, including privacy and consumer-protection rules that apply to your business.

Our responsibilities

• We build, host and maintain your website and the platform by hand, with reasonable care and skill.
• We process your customers’ personal data on your behalf as described in our privacy policy.
• We take regular backups of the platform’s data.
• Support is by email at [email protected].

Availability

We take reasonable care to keep hosted websites and the dashboard available and secure, but cannot guarantee uninterrupted or error-free service. Planned maintenance is scheduled to minimise disruption. Services run by others, such as payment gateways, email delivery and domain registries, are outside our control.

Ownership

Your content, branding and your customers’ data remain yours. The software, components and platform we use to build and run websites remain ours; while your subscription is active you have the right to use them for your website. While your website is active or suspended, your team can export its data from the dashboard, such as customers, form responses and reports.

Ending the service

• Either party may end a subscription at the end of a billing period, with the notice set out in your quotation.
• When a subscription ends, we archive the website. An archived website’s dashboard and API keys stop working, so export what you need first.
• No new invoices are prepared for an archived website. Its records are kept, not deleted automatically.
• When you ask, including at the end of your contract, our team anonymises your customers’, leads’ and website visitors’ personal data on the archived website: names, contact details and typed notes are cleared, and records of money are kept. Your own business details, such as supplier contacts, alert addresses, content authors and staff named on resources, are not part of this. When one of your customers asks after the website is archived, our team anonymises that customer’s details.

Liability

To the extent permitted by law, our total liability for any claim relating to our services is limited to the fees you paid us for the affected service in the three months before the claim. We are not liable for indirect losses such as lost profits.

Governing law

These terms are governed by the laws of the Republic of Indonesia. Personal data is handled under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).

Contact

Questions about these terms: [email protected].